Refund policy

Return & Refund Policy

At The House of Bulbul, each piece is thoughtfully crafted and carefully inspected to reflect our commitment to elegance, quality, and timeless design. We request you to review our policy before making a purchase.

Shipping Region

Currently, The House of Bulbul exclusively serves customers within the United States.

Returns

We offer a 7-day return window on select items, starting from the date your order is delivered.

Kindly note that Ready-to-Wear styles are not eligible for returns or exchanges, as these pieces are curated and finished to their final form.

Eligibility Criteria

To qualify for a return, the item must:

  • Be unused, unworn, and in pristine condition
  • Have all original tags intact
  • Be returned in its original packaging
  • Be accompanied by a valid proof of purchase

Our Quality Promise

At The House of Bulbul, quality is at the heart of everything we do.

Each garment undergoes a rigorous multi-step quality check prior to dispatch. We also maintain pre-dispatch imagery and documentation of every piece to ensure complete transparency and consistency.

Given this meticulous process, the likelihood of any defect is exceptionally rare.

In the unlikely event of a concern:

  • Customers are required to share a clear unboxing video and supporting images highlighting the issue
  • All claims are carefully reviewed against our pre-dispatch records
  • Returns or claims are accepted only when the concern is verified as genuine and justified

We reserve the right to decline claims that do not meet these standards.

Initiating a Return

To request a return, please reach out to us:

📧 wecare@thehouseofbulbul.com
📞 +91-9326252506

Once approved, our team will guide you through the return process.

Please note: Returns sent without prior authorization will not be accepted.

Damages & Incorrect Items

We request you to inspect your order upon delivery.

In case of:

  • Damaged items
  • Defective products
  • Incorrect deliveries

Please contact us promptly with the required proof. Our team will ensure a swift and fair resolution.

Exchanges

We do not offer direct exchanges.

If you wish to purchase an alternate style, we recommend placing a new order once your return request has been approved.

Refunds

Once your return is received and reviewed:

  • You will be notified regarding the approval status
  • Approved refunds are processed to the original payment method within 7–10 business days

Kindly allow additional time for your bank or card provider to reflect the transaction.

For any delays beyond 15 business days, please contact us at wecare@thehouseofbulbul.com.

Non-Returnable Items

The following items are not eligible for return:

  • Ready-to-Wear pieces
  • Sale items
  • Gift cards
  • Customized or made-to-order pieces (if applicable)